Recordings Addon

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It is possible to record selected users' calls for monitoring purposes.

In order to use Recording, you have to set up which users' calls you want to record.

Go to SETTINGS – Users – Recordings and you will see this window:

Recordings1.png

Here you can check the Record? field for the users you want to record. Click Change at the bottom for the changes to take effect.

You can view/listen/download/delete these recorded calls by selecting Show in the Recordings window. You will see something like this:

Recordings2.png


Sound format

Recordings are saved into mp3 format. 1mb can save around 4min of recordings.


Limitations

  • Currently it is not possible to record calls for a device that is accessed from IVR. If a call goes like this: IVR -> Device, and the device has the option to record calls for this device, these calls will not be recorded.


Recordings Addon

To extend Recordings functionality, a Recordings Addon is available. It allows more advanced functions with recordings.




See also:

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