Voicemail does not work

VoiceMail application is missing

Make sure VoiceMail application is loded:

CLI> show modules like mail
Module                         Description                              Use Count
app_hasnewvoicemail.so         Indicator for whether a voice mailbox ha 0
app_voicemail.so               Comedian Mail (Voicemail System)         0
2 modules loaded

If no - restart Asterisk and look for error messages.

Fix error or recompile Asterisk.

External server is checked

Go to SETTINGS - Billing - DIDs - PBX Functions - VoiceMail and uncheck (if checked) VoiceMail Server active

If Voicemail starts to work - that means that you misconfigured External Voicemail server (or clicked this checkbox by accident).

See also

• Voicemail