Support
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Revision as of 08:38, 5 October 2009 by Admin (talk | contribs) (New page: = In what order tickets are solved = {| border="1" cellpadding="5" cellspacing="0" | '''Reaction time''' || '''Priority''' || '''Plan''' || '''Forum'''|| '''Support System''' || ''...)
In what order tickets are solved
| Reaction time | Priority | Plan | Forum | Support System | IM(Skype/MSN/ICQ) | Phone | FULL SERVICE | |
| 0-2h | High |  PLATINUM |
 |
|||||
| 0-2h | Medium | PLATINUM
| ||||||
| 0-2h | Low | PLATINUM
| ||||||
| 0-6h | High |  GOLD
| ||||||
| 0-6h | Medium | GOLD
| ||||||
| 0-6h | Low | GOLD
| ||||||
| 0-12h | High |  SILVER
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| 0-12h | Medium | SILVER
| ||||||
| 0-12h | Low | SILVER
| ||||||
| 0-24h | High |  BRONZE
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| 0-24h | Medium | BRONZE
| ||||||
| 0-24h | Low | BRONZE
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| 0-48h | High | None (with license) | ||||||
| 0-48h | Medium | None (with license) | ||||||
| 0-48h | Low | None (with license) | ||||||
| 0-48h | High | FREE | ||||||
| 0-48h | Medium | FREE | ||||||
| 0-48h | Low | FREE |
