User grouping

Definition

Groups in MOR are groups of users which have one or more supervisors or managers over group. Managers possess administrative powers over users – like mark users as logged or logged off (thus allowing or preventing calls by the user).

Groups are not commonly used. They were created with Call Centers in mind. Mostly we do not recommend using Groups.

Group Creation

Only administrators can create Groups. It is done under SETTINGS – Users - Groups. Just enter Groups name to create Group. You can select type for group from 'simple' or 'callshop'. It describes how you will manage group later.

Groups' details

There are some options you can modify with Groups:

• Rename a Group
• Delete a Group
• Modify Group Members

Adding Users to Group

Only administrators can add Users to Groups. Press on Members for a certain group and you will get following window:

From drop-down list at the bottom select desired user and press Add member button. User will be added to the group.

Managers and Users

Each Group can (and must) have one or more manager. The manager is the account that can control users. Like login a user or logoff a user (allow or disallow users' calls).

You can change the user type pressing on Change type button for a user.

Managers' actions

If a user is manager of some group, they will see following section in their interface:

Under groups is a list of all the groups that manager can manage, or administrate.

Groups' details for managers

By pressing on Groups user (manager) will be presented with details about the group.

Pressing on Members button near some group manager will get list of users.

Pressing Login or Logout buttons manager will change login state of user accordingly. This change will be put into database for further statistic and reference.

Member stats

Pressing on Member stats you will open window where you can setup some values for users which mostly are used in Call Centers:

All these values are used in Realtime statistics window.