200 MOR can't determine who is calling

Provider/Device is not authenticated.

• Check settings for Provider/Device
• For provider - make sure hostname and IP address have correct values.
  • Both these fields should be filled
  • If hostname is not assigned, then it should have IP address - same value as IP address field
• Check port setting.
  • Maybe call is coming not through default SIP port 5060, but from 5061? Check it!
  • Port is SOURCE port, that means FROM which port call is coming, NOT TO which port is coming.
• If you are using H323 in file h323.conf add UserByAlias=no
• If you are using ZAP/H323 provider - you could forget about accountcode=X setting (More info)

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Main reason

You forget to describe IP in MOR from which call comes.

Example:

[Dec 17 08:37:42] WARNING[21726]: app_mor.c:3557 mor_get_user_by_acc: User not found by accountcode:
[Dec 17 08:37:42] ERROR[21726]: app_mor.c:667 mor_authorize: MOR can't determine who is calling. Make sure accountcode is set for caller (Provider or Device).
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:692 mor_authorize: Caller type: Local
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:706 mor_authorize: Localized destination: 5143161536
[Dec 17 08:37:42] WARNING[21726]: app_mor.c:711 mor_authorize: This user is BLOCKED!!!
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3872 process_sipchaninfo: ============== SIPCHANINFO ===============
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3897 process_sipchaninfo: Peer IP: 64.34.135.88
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3898 process_sipchaninfo: Source IP: 64.34.135.88
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3899 process_sipchaninfo: From: sip:7052058393@64.34.164.254
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3900 process_sipchaninfo: Contact: sip:7052058393@64.34.164.254
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3901 process_sipchaninfo: Useragent: Voice Network Inc 1b
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3902 process_sipchaninfo: Peername:
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3903 process_sipchaninfo: T38Passthrough: 0
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3907 process_sipchaninfo: ==========================================

That means that MOR does not know about IP 64.34.135.88.

SOLUTION: assign this IP to some Provider (or Device) in MOR.

Most common reason why people get this error

The reason is, that very ofthen forget about Trustrpid, Sendrpid, Insecure: port/invite options in device settings window. They must match incoming call settings. The image below shows usually correct settings.

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Related pages:

• Hangupcause Codes