M2 Calls per Hour
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Description
This page shows statistics of calls grouped first by days, then users, then hours and then by prefixes.
Who can access the page?
Admin and Manager.
Usage
Go to Reports –> Calls Per Hour
You can Refine the search results by providing an intended time period, a Originator, Terminator and Prefix
Besides Calls date, number of Attempted Calls, Answered Calls, Duration of calls made during the specific day/user/hour/prefix, Average Retries, you can also check and ASR/ACD information.
You will not see days here that has no calls.
