IVR system

This system lets configure advanced IVR systems.

Definitions

• Voices - set of audio files which together forms a "voice", e.g. some female/male set of recordings for same IVR
• Time Periods - start date/time and end date/time which describes some time period
• IVR - set of IVR blocks
  • Blocks - part of IVR, where caller can take some action (press a button-extension, listen to recording, etc)
  • Extensions - possible button presses (0-9, *, # and some other special cases)
  • Actions - what action system should do when some extension is activated

Setup logic

• Create Voice
  • Record/Upload necessary sound files to Voice
• Create Time Period(s)
• Create IVR
  • Create and configure Block(s)
• Create IVR Dial Plan
• Assign this IVR Dial Plan to some DID
• Call this DID to test