User cannot see Recordings

Troubleshooting

Check recording log: /var/log/mor/record_file.log

Not enough space allowed for User to store recording

Recording will be hidden from User, but available to admin if User has not enough space allocated to store more recordings.

1390421036.12 - Date: 2014-01-22 18:04:31, uniqueid: 1390421036.12, src_device_id: 2, dst_device_id: 0, visible_to_user: 1, visible_to_dst_user: 0
1390421036.12 - Server details retrieved: enabled: 0, IP: , port: 22, login: root, max space: 100.000000
1390421036.12 - Call details retrieved: id: 7, calldate: 2014-01-22 18:03:56, src: 1000180, dst: M19CLARON#19991790675, user_id: 2
1390421036.12 - Device details retrieved: device id: 2, user id: 2
1390421036.12 - No details retrieved for device (id = 0)
1390421036.12 - Converting and storing file locally
1390421036.12 - /usr/local/bin/lame --resample 44.1 -b 32 -a /var/spool/asterisk/monitor/1390421036.12.wav /var/spool/asterisk/monitor/1390421036.12.mp3
1390421036.12 - MP3 size: 87353
1390421036.12 - INSERT INTO recordings (call_id, datetime, src, dst, src_device_id, dst_device_id, uniqueid, size, user_id, dst_user_id, visible_to_user, visible_to_dst_user, local) VALUES (7, '2014-01-22 1:03:56', '1000180', 'M19CLARON#19991790675', '2', '0', '1390421036.12', '87353', '2', '0', '1', '0', '1');
1390421036.12 - Executing recording email/deleting control script
1390421036.12 - /usr/local/mor/mor_record_control 1390421036.12 1
1390421036.12 - mor_record_control script starting
1390421036.12 - Date: 4436853-11-05 21:12:32, uniqueid: 1390421036.12, local: 1
1390421036.12 - Device (src) details retrieved: email1: , email2:  johnny@grupohedge.com.br, email3: , quota: 104, send: 0, keep: 1, sum: 87353, call date: 2014-01-22 18:03:56, billsec: 22, src: 1000180, dst: M19CLARON#19991790675, mp3 size: 87353, user_forced: 1, device_forced: 1, device_record: 1
1390421036.12 - Used space on /var/spool/asterisk/monitor is: 9%
1390421036.12 - SRC quota: 104, taken: 87353 -> NOT ENOUGH space to store current recording
1390421036.12 - DST quota: 0, taken: 0 -> ENOUGH space to store current recording
1390421036.12 - SRC Recording will be sent to  johnny@grupohedge.com.br
1390421036.12 - Email details retrieved: server: smtp.gmail.com, port: 25, login: kolmitest, password: kolmitest99, from: , rec_new_subject: 'New recording', rec_del_subject: 'Recording deleted', owner_id: 0
1390421036.12 - /usr/local/mor/sendEmail -xu 'kolmitest' -xp 'kolmitest99' -a '/var/spool/asterisk/monitor/1390421036.12.mp3' -t  'johnny@grupohedge.com.br' -u 'Recording deleted' -s 'smtp.gmail.com:25' -m 'Recording was deleted from the server because there is not enough space to store it.
Recording done for the call on: 2014-01-22 18:03:56
Source number(CallerID): 1000180
Dialed to: M19CLARON#19991790675
Call duration: 22 seconds
Regards' -o tls='auto'
1390421036.12 - UPDATE recordings SET visible_to_user = 0 WHERE uniqueid = 1390421036.12;
1390421036.12 - mor_record_control script completed.
1390421036.12 - rm /var/spool/asterisk/monitor/1390421036.12.wav
1390421036.12 - Script completed.

Admin Forced record calls for this User

Recordings will be hidden from User, but available to admin if admin marked Forced record calls for this User check box for this users as seen in window: