Call hangs after 60 seconds

From Kolmisoft Wiki
Revision as of 08:51, 14 March 2016 by Nerijuss (talk | contribs)
Jump to navigationJump to search

PROBLEM

Call hangs after 60 seconds

SOLUTION

Check SIP trace of call in Call Info page and find out who first sends BYE packet.

If it is Provider - then contact provider for further investigation;

If it is Originator - then check originating side equipment;

If it is MOR who sends first BYE packets, then MOR call logs needs to be checked on same Call Info page.