Loss Making Calls

Sometimes you may import or set Rates that are higher for a Provider than for the User. In general MOR does not allow loss making Calls but there is ability to set User settings to Allow loss Calls. In such cases, when the Call is made and User Rate for that Destination is lower than Provider's, you are taking a loss.

To find such Calls, you should use this function. Just select the desired period and all loss making calls will be visible.

You can find this report in STATISTICS –> Calls –> Loss making calls:



This window shows you loss making calls in the selected period. If you click on the user or provider rate, you will go directly to the rate's edit window and be able to edit it.