How to forward the Call when Device is offline

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1. Go to SETTINGS -> Users -> Devices and from opened device list choose a device. Click File:Icon cog go.png icon which will lead you to Call Flow page.

2. In the Call Flow window choose Failed and click icon:

File:Devices callflow failed.png

3. In the Action dropdown choose Forward and click Change

4. In Data section select whether you want it to be forwarded to a local device (choose one from the dropdown) or an external number (enter the number), choose CallerID settings and click Change:

Call flow is ready to use!