Voice quality
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Voice quality depends on:
- Network connection quality (jitter/delay/loss)
- Codecs
- Phones
Poor internet connection with G711 codec
When server is not in the same country as clients, and clients use phones, softphones without G729 support, such as eyeBeam, xLite and so on - the will get ppor quality.
This is because (soft)phones will use G711 codec, which will use 80 kbps connection.
In order to fix this problem, use only GSM and G729 codecs.