Explanation about stucked calls

When call is stuck in Active Calls and soft hangup button does not hangup the call - that means that call stuck in Asterisk because of Asterisk lock problem.

Currently MOR uses Asterisk 1.4.18.1 which has many lock problems which leads to stuck channels.

Only Asterisk restart can delete these calls.

We can suggest Asterisk 1.4.33.1 version which should solve these problems but is not really well tested.

Thank you for understanding.