Realtime Stats

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Realtime is used in Call Center in big screen on the wall to show agents their current performance during work-day.

You can find Realtime in STATISTICS – Various – Realtime:


Press on Icon calls.png Most called users

Realtime window updates every 60 seconds. In it you see all users with their stats:

Realtime stats.png


How to view user's stats in Realtime Stats

  • Add user to some Group
  • Go to: MANAGEMENT - <Group Name> - Member Stats
  • Check Show in Realtime Stats


Realtime Stats Usage

This window can be shown on big LCD screen for Call Center agents to check their performance as seen in photo in one Call Center in Lithuania:


Realtime stats tv.png

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