IVR system
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This system lets configure advanced IVR systems.
Definitions
- Voices - set of audio files which together forms a "voice", e.g. some female/male set of recordings for same IVR
- Time Periods - start date/time and end date/time which describes some time period
- IVR - set of IVR blocks
- Blocks - part of IVR, where caller can take some action (press a button-extension, listen to recording, etc)
- Extensions - possible button presses (0-9, *, # and some other special cases)
- Actions - what action system should do when some extension is activated
