Packet Loss
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VoIP packet loss takes place when a large amount of traffic hits the network and causes it to drop packets. It usually manifest itself as dropped conversations or “tinny” sounds.
Packet loss should never exceed 1% and most service providers guarantee service levels with .5% or less packet loss.
Packet loss of 1% translates into one voice clip or skip every three minutes, while packet loss of .25% translates into one error every 53 minutes.
