Quick Forwards

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About

Some DIDs can be assigned to Quick Forwards functionality. When this is done, each user can enter a different number to be forwarded when he calls a DID.

The main advantage of this function is to use a limited number of DIDs to allow different users to call these DIDs and be forwarded to different numbers (which are assigned by users).

Example

We have several DIDs assigned to Quick Forwards functionality:

  • 1111111111.
  • 2222222222.

We have two users with these CallerIDs:

  • User A with CallerID 8888888888.
  • User B with CallerID 9999999999.

User A sets his forwards:

  • From DID 1111111111 forward to 3333333333.
  • From DID 2222222222 forward to 4444444444.

User B sets his forwards:

  • From DID 1111111111 forward to 5555555555.
  • From DID 2222222222 forward to 6666666666.
  • When User A dials DID 1111111111, his CallerID (8888888888) is checked, the user is recognized, and the call is automatically forwarded to number 3333333333.
  • When User A dials DID 2222222222, his CallerID (8888888888) is checked, the user is recognized, and the call is automatically forwarded to number 4444444444.
  • When User B dials DID 1111111111, his CallerID (9999999999) is checked, the user is recognized, and the call is automatically forwarded to number 5555555555.
  • When User B dials DID 2222222222, his CallerID (9999999999) is checked, the user is recognized, and the call is automatically forwarded to number 6666666666

IMPORTANT: Correct CallerIDs should be set for users in order for them to be recognized them. Only the system administrator can do this.

  • If the system doesn't recognize the caller, it asks for a PIN number of the device to be entered.
  • If a user is dialing a DID that has not been assigned a Forward Number, the user is asked to enter such a number.

The user can manipulate his Quick Forwards in his menu. He needs to log in to GUI to change numbers.


Why is the Quick Forwards window empty?

The window may be empty because one or more DIDs should be assigned to Quick Forwards before calls can be forwarded.

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