Calling Card Dial Plan
Overview
When we have Calling Card Group and Cards generated we can create Dial-Plan for this Group.
Dial Plan can be treated as set of rules how to handle particular Calling Card Group. You can set different rules for same Calling Card Group.
This entity (Dial Plan) let's you to have more control over Calling card Groups.
Dial Plan creation
Let's go to SETTINGS – Billing – DIDs – Dial Plans:
In this image we can see already created Dial Plan for Calling Card Group.
Let's review each field:
- Name – just for informational purposes
- Number length – tells IVR how much digits to wait for NUMBER which is asked to be entered
- PIN length – how many digits for PIN to wait
- Ask only PIN – as PIN is unique it is sometimes wise to ask only PIN because users can make mistakes and get annoyed entering too much digits
- Tell time – should IVR tell time after Destination is entered?
- Tell balance – should IVR tell balance after user enters NUMBER/PIN?
- Ask Number/PIN (times) – how many times user can try to enter Number/PIN
- Ask destination (times) – how many times user can try to enter Destination
- Assigned DID(s) – just for informational purposes to see which DID(s) are assigned to this Dial Plan
When creating new Dial Plan you will need to enter correct Number and PIN length values – e.g. of existing Calling Card Group's. Otherwise you will not be able to create Dial Plan.
Assign DID to Calling Card Group Dial Plan
When we have created Dial Plan for some Calling Card Group – we can assign one or more DIDs to this Dial Plan.
DID or in other words – Access Number is vital for using Calling Cards. User will use this number to reach IVR.
You can assign unlimited DIDs to same Dial Plan. DID can be assigned to one Dial Plan only.
It is useful when you are selling Calling Cards in different regions – e.g. countries. So in country A user will dial one number (which is cheaper for him or even free) and in country B user will dial another number. They will reach same IVR and will use same service but they will save on telephone fees.
In SETTINGS – Billing – DIDs:
