Difference between revisions of "Why call was not routed through other provider/trunk?"
From Kolmisoft Wiki
Jump to navigationJump to search
m |
|||
| Line 5: | Line 5: | ||
2. Check '''STATISTICS –> Calls –> Last Calls''' – check '''Hangup Cause''' for your failed call. If the Hangup Cause is NO ANSWER or BUSY, then MOR does not route the call to the next provider. More details [[NO ANSWER/BUSY interpretation for providers | here]]. | 2. Check '''STATISTICS –> Calls –> Last Calls''' – check '''Hangup Cause''' for your failed call. If the Hangup Cause is NO ANSWER or BUSY, then MOR does not route the call to the next provider. More details [[NO ANSWER/BUSY interpretation for providers | here]]. | ||
<br><br> | <br><br> | ||
<br><br> | |||
= See also = | |||
* [[I have a problem with Calls]] | |||
* [[SIP Error Codes]] | |||
Revision as of 14:25, 9 June 2011
If you see that a call was not routed through the second (third/fourth/...) Provider/Trunk, take the following steps:
1. Check Call Tracing – it is possible that other Providers can't handle the call (no rates, not configured properly, not assigned to LCR, etc).
2. Check STATISTICS –> Calls –> Last Calls – check Hangup Cause for your failed call. If the Hangup Cause is NO ANSWER or BUSY, then MOR does not route the call to the next provider. More details here.
