Difference between revisions of "Troubleshooting RINGING"

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2. Enable sip debug and full log and look for similar message:
2. Enable sip debug and full log and look for similar message:


  <--- Transmitting (NAT) to 78.86.167.126:49180 --->
  <--- SIP read from 193.138.191.205:64439 --->
  '''SIP/2.0 183 Session Progress'''
  '''SIP/2.0 180 Ringing'''
  Via: SIP/2.0/UDP 192.168.1.67:5062;branch=z9hG4bK-14a55d2;received=78.86.167.126
  Via: SIP/2.0/UDP 82.19.82.11:5060;branch=z9hG4bK78d3ff31;rport
  From: "88810006" <sip:88810006@67.215.68.110>;tag=9b2a4f73db3575ao2
  From: "37068111854" <sip:37068111854@82.19.82.11>;tag=as1f2d0c9d
  To: <sip:12462303496@67.215.68.110>;tag=as226a5ec3
  To: <sip:281@193.138.191.205:5060>;tag=as1f2d0c9d
  Call-ID: e75ba6fb-b9fc9d26@192.168.1.67
Contact: <sip:281@193.138.191.205:5060>
  Call-ID: 03f6271f1cac11c45d6d47e67245f804@82.19.82.11
  CSeq: 102 INVITE
  CSeq: 102 INVITE
  User-Agent: MOR Softswitch
  User-Agent: X-PRO build 1082
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
  Content-Length: 0
Supported: replaces
Contact: <sip:12462303496@67.215.68.110>
Content-Type: application/sdp
  Content-Length: 253

Revision as of 09:22, 21 October 2009

If user complains that he does not hear ringing on his device when call is in progress:

1. Configure your phone with same settings as your users and dial same number 

If you can hear ringing - advice user to change its device

2. Enable sip debug and full log and look for similar message: 

<--- SIP read from 193.138.191.205:64439 --->
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 82.19.82.11:5060;branch=z9hG4bK78d3ff31;rport
From: "37068111854" <sip:37068111854@82.19.82.11>;tag=as1f2d0c9d
To: <sip:281@193.138.191.205:5060>;tag=as1f2d0c9d
Contact: <sip:281@193.138.191.205:5060>
Call-ID: 03f6271f1cac11c45d6d47e67245f804@82.19.82.11
CSeq: 102 INVITE
User-Agent: X-PRO build 1082
Content-Length: 0
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