Difference between revisions of "Balance troubleshooting"
From Kolmisoft Wiki
Jump to navigationJump to search
| Line 8: | Line 8: | ||
# Check actions for this user to check how his balance was changed in GUI | # Check actions for this user to check how his balance was changed in GUI | ||
# Check if user has any Subscriptions | # Check if user has any Subscriptions | ||
# Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible | # Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible or if you can't find anything try "User's data retrieved: id: '''X'''" where '''X''' is your user ID. | ||
<br><br> | <br><br> | ||
= Data analysis = | = Data analysis = | ||
... | ... | ||
Revision as of 14:53, 15 September 2009
Guide how to troubleshoot balance.
Data collection
- Write down current user balance, type(postpaid/prepaid)
- Write down all payments user made
- Check actions for this user to check how his balance was changed in GUI
- Check if user has any Subscriptions
- Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible or if you can't find anything try "User's data retrieved: id: X" where X is your user ID.
Data analysis
...
