Difference between revisions of "Troubleshooting RINGING"
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1. Configure your phone with same settings as your users and dial same number | 1. Configure your phone with same settings as your users and dial same number | ||
If you can hear ringing - advice user to change its device | |||
2. Enable sip debug and full log and look for similar message: | 2. Enable sip debug and full log and look for similar message: | ||
Revision as of 13:17, 16 July 2009
If user complains that he does not hear ringing on his device when call is in progress:
1. Configure your phone with same settings as your users and dial same number
If you can hear ringing - advice user to change its device
2. Enable sip debug and full log and look for similar message:
<--- Transmitting (NAT) to 78.86.167.126:49180 ---> SIP/2.0 183 Session Progress Via: SIP/2.0/UDP 192.168.1.67:5062;branch=z9hG4bK-14a55d2;received=78.86.167.126 From: "88810006" <sip:88810006@67.215.68.110>;tag=9b2a4f73db3575ao2 To: <sip:12462303496@67.215.68.110>;tag=as226a5ec3 Call-ID: e75ba6fb-b9fc9d26@192.168.1.67 CSeq: 102 INVITE User-Agent: MOR Softswitch Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY Supported: replaces Contact: <sip:12462303496@67.215.68.110> Content-Type: application/sdp Content-Length: 253
