Difference between revisions of "M4 Calls per Hour"
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(Created page with '= Description = This page shows statistics of calls grouped first by days, then users, then hours and then by prefixes. == Who can access the page? == Admin and Manager. =…') |
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[[File:Cph menu.png]] | [[File:Cph menu.png]] | ||
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You can Refine the search results by providing an intended time period, | You can Refine the search results by providing an intended time period, an Originator, an Origination point, a Terminator and a Termination point, Prefix<br> | ||
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[[File:Cph search.png]] | [[File:Cph search.png]] | ||
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[[File:Cph table.png]] | [[File:Cph table.png]] | ||
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You will not see days here that | You will not see days here that have no calls. | ||
Revision as of 08:09, 7 March 2025
Description
This page shows statistics of calls grouped first by days, then users, then hours and then by prefixes.
Who can access the page?
Admin and Manager.
Usage
Go to Reports –> Calls Per Hour
You can Refine the search results by providing an intended time period, an Originator, an Origination point, a Terminator and a Termination point, Prefix
Besides Calls date, number of Attempted Calls, Answered Calls, Duration of calls made during the specific day/user/hour/prefix, Average Retries, you can also check and ASR/ACD information.
You will not see days here that have no calls.
