Archived calls

Description

When there are many old calls that are no longer useful, they can be archived and moved from Last Calls page to STATISTICS –> Calls –> Archived Calls.

Such house-keeping increases system stability, reliability and speed.

This is done automatically every night (or any other present time) by moving old (1 days) calls to different table on the database.



Here you can see similar table to Last Calls, so you can check calls information at anytime you want. You can find more information about each field in Last Calls

NOTE Simple Users cannot see Archived Calls page.

Settings

Archiving options can be set in SETTINGS -> Setup -> Settings -> Various tab.
From MOR X7 archiving options can be set in SETTINGS -> Setup -> Settings -> Calls tab

Archive Calls older than - this is the number of days. When call is older than the number you set, it will be archived and moved to Archived Calls.
Archive only ANSWERED calls - check to archive just answered Calls.
Archive Calls every day at - this is the time when Background Task takes place and calls from Last Calls are moved to Archived Calls.
Archive Calls till - if there are many old calls, it will take time to archive all of them. You may need to set the time when background task no longer proceeds and the action is done.
Delete Calls instead of Archiving - if you don't need Calls older than X days, you can delete them instead of archive.
Delete Archived Calls older than - this is the number of days. When archived Call is older than the number you set, it will be deleted.

NOTE: you can check the completion of calls archiving process and other information in Background Tasks.

See also

• Background Task