Difference between revisions of "Spy real-time calls"
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=About= | =About= | ||
<!---This functionality is available from MOR 11---> | |||
This functionality is a part of [[Monitorings Addon]] and is used to spy user's real-time calls. This functionality allows call-center managers to assess their employees work. | This functionality is a part of [[Monitorings Addon]] and is used to spy user's real-time calls. This functionality allows call-center managers to assess their employees work. | ||
It is also used in prisons where such functionality is also necessary.<br><br> | It is also used in prisons where such functionality is also necessary.<br><br> | ||
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* Admin | * Admin | ||
* Reseller (active calls must be enabled for resellers) | * Reseller (active calls must be enabled for resellers) | ||
<br><br> | <br><br> | ||
==How this functionality works?== | ==How this functionality works?== | ||
1. The manager selects a device where he will receive calls from the system when he wants to spy his user (this has to be done only once). | 1. The manager selects a device where he will receive calls from the system when he wants to spy his user (this has to be done only once). | ||
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5. Manager answer's the call from the system and is able '''only to listen'''. | 5. Manager answer's the call from the system and is able '''only to listen'''. | ||
<br><br> | <br><br> | ||
Please note that it is not possible to spy calls if their Server IDs do not match Spy Device Server ID of the user (admin/reseller) who is viewing the calls. Icons for such calls are fainted: | Please note that it is not possible to spy calls if their Server IDs do not match Spy Device Server ID of the user (admin/reseller) who is viewing the calls. Icons for such calls are fainted: | ||
<br><br> | |||
[[File:Activecalls spy.png]] | [[File:Activecalls spy.png]] | ||
<br><br> | |||
==Enable/disable this functionality== | ==Enable/disable this functionality== | ||
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[[File:Select_chan_spy_device.png]] | [[File:Select_chan_spy_device.png]] | ||
<br><br> | <br><br> | ||
===Disable=== | ===Disable=== | ||
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Tick "Chanspy is disabled globaly:" and click "Save changes" | Tick "Chanspy is disabled globaly:" and click "Save changes" | ||
<br><br> | <br><br> | ||
==What is needed to use this feature?== | ==What is needed to use this feature?== | ||
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'''4''' - is the loudest | '''4''' - is the loudest | ||
<br><br> | <br><br> | ||
==Limitations== | |||
If you have 2 Asterisk servers in your system, both devices for the "Spy action" have to registered to the same Asterisk server. | If you have 2 Asterisk servers in your system, both devices for the "Spy action" have to registered to the same Asterisk server. | ||
<br><br> | <br><br> | ||
Revision as of 12:25, 22 February 2013
About
This functionality is a part of Monitorings Addon and is used to spy user's real-time calls. This functionality allows call-center managers to assess their employees work.
It is also used in prisons where such functionality is also necessary.
MOR user's which are allowed to use this functionality:
- Admin
- Reseller (active calls must be enabled for resellers)
How this functionality works?
1. The manager selects a device where he will receive calls from the system when he wants to spy his user (this has to be done only once).
2. Manager configures his phone to be able to answer it.
3. Manager goes to active calls and presses a Spy icon on a desired call:
4. MOR system sends a call to a device set in step 1.
5. Manager answer's the call from the system and is able only to listen.
Please note that it is not possible to spy calls if their Server IDs do not match Spy Device Server ID of the user (admin/reseller) who is viewing the calls. Icons for such calls are fainted:
Enable/disable this functionality
Enable
1. For administrator select Spy device in Personal Menu -> Details.
2. For Resellers go to reseller's settings.
Select a desired device where you want the system to send a call being spied:
Disable
You can also globally disable ChanSpy. Go to ADDONS block -> Monitorings -> Settings. You will see this window:
Tick "Chanspy is disabled globaly:" and click "Save changes"
What is needed to use this feature?
Admin:
- System must have Monitorings Addon
- A spied device cannot have recordings enabled at the same time. If this condition is not met - you will not be able to spy this device.
Reseller:
- System must have Monitorings Addon
- Active calls must be enabled for resellers
- A spied device cannot have recordings enabled at the same time. If this condition is not met - you will not be able to spy this device.
Other setttings
When spying you can press # to increase/decrease sound volume.
Available sound levels:
1 2 3 4 -4 -3 -2 -1 0(default)
Here:
-4 - is the quietest
4 - is the loudest
Limitations
If you have 2 Asterisk servers in your system, both devices for the "Spy action" have to registered to the same Asterisk server.
See also
