Difference between revisions of "CallerID is not dropped if balance is zero"
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1. Make sure you have the functionality [[Calling Card Groups | Leave CallerID assigned to Card when balance is empty ]] disabled | 1. Make sure you have the functionality [[Calling Card Groups | Leave CallerID assigned to Card when balance is empty ]] disabled | ||
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2. If it is disabled and the user made a call and balance is zero and the callerID is there, there are a few reasons for this: | 2. If it is disabled and the user made a call and balance is zero and the callerID is there, there are a few reasons for this: | ||
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* CallerID was not dropped because the user in the same call can use [[Card TopUp | Calling card top up]] to increase their balance on the card | * CallerID was not dropped because the user in the same call can use [[Card TopUp | Calling card top up]] to increase their balance on the card | ||
* CallerID will be dropped once the user makes a new call to the system and the system will ask for new PIN | * CallerID will be dropped once the user makes a new call to the system and the system will ask for new PIN | ||
Latest revision as of 14:40, 6 December 2012
1. Make sure you have the functionality Leave CallerID assigned to Card when balance is empty disabled
2. If it is disabled and the user made a call and balance is zero and the callerID is there, there are a few reasons for this:
- CallerID was not dropped because the user in the same call can use Calling card top up to increase their balance on the card
- CallerID will be dropped once the user makes a new call to the system and the system will ask for new PIN
