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| =Troubleshooting= | | =Troubleshooting= |
| ==='''No (Unnotified payment)'''===
| | *[[PayPal_payments_do_not_work|PayPal payments do not work]] |
| This value is assigned before the transaction to PayPal. When the transaction is completed this value is changed accordingly to the response got from PayPal
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| Reasons for this might be:
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| *MOR does not get a response from PayPal - this might be if you are using unsupported type of Paypal gateway. MOR supports: [https://merchant.paypal.com/cgi-bin/marketingweb?cmd=_render-content&content_ID=merchant/wp_pro Website Payments Pro] (in Payment Gateway Addon) and Personal | |
| *User did not completed the payment
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| <br><br>
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| ===Payment was unsuccessful, details from gateway: This transaction cannot be processed due to an invalid merchant configuration.===
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| You are using an unsupported PayPal account in MOR
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| <br><br>
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| ===Payment was unsuccessful, details from Gateway: Security header is not valid===
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| As Satish points out, if you want to test in the Sandbox, you *MUST* generate a new set of API credentials from within the Sandbox account. The Security Header Not valid error means you are using a set of credentials that are not valid for the chosen environment. You cannot use your Live credentials with the Sandbox - they are completely separate environments.
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| To get a PayPal Live certificate.
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| 1. log in to https://www.paypal.com.
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| 2. click on "My Account" then "Profile".
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| 3. click the API Certificate Request link.
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| 4. enter API Username(from paypal page) in Login field in MOR PayPal payments PRO gateway
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| 5. enter API Password(from paypal page) in Password field in MOR PayPal payments PRO gateway
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| 6. enter Signature in(from paypal page) in Signature field in MOR PayPal payments PRO gateway
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| ===Payment was unsuccessful, details from gateway: This transaction cannot be processed due to an invalid merchant configuration.===
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| *Make sure that you have accepted the "[https://merchant.paypal.com/cgi-bin/marketingweb?cmd=_render-content&content_ID=merchant/wp_pro PayPal Website Payments Pro]" agreement in your PayPal account.
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| 1. login to your Paypal
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| 2. then go to Merchant Services
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| 3. Choose Website Payments Pro
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| 4. Choose Accept Billing Agreement
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| *You are using an unsupported PayPal account in MOR
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