Difference between revisions of "Why call was not routed through other provider/trunk?"
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1. Check '''[[Call Tracing]]''' – it is possible that other Providers can't handle the call (no rates, not configured properly, not assigned to LCR, etc). | 1. Check '''[[Call Tracing]]''' – it is possible that other Providers can't handle the call (no rates, not configured properly, not assigned to LCR, etc). | ||
2. Check '''STATISTICS | 2. Check '''STATISTICS –> Calls –> Last Calls''' – check '''Hangup Cause''' for your failed call. If the Hangup Cause is NO ANSWER or BUSY, then MOR does not route the call to the next provider. More details [[NO ANSWER/BUSY interpretation for providers | here]]. | ||
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Revision as of 13:38, 11 April 2011
If you see that a call was not routed through the second (third/fourth/...) Provider/Trunk, take the following steps:
1. Check Call Tracing – it is possible that other Providers can't handle the call (no rates, not configured properly, not assigned to LCR, etc).
2. Check STATISTICS –> Calls –> Last Calls – check Hangup Cause for your failed call. If the Hangup Cause is NO ANSWER or BUSY, then MOR does not route the call to the next provider. More details here.
