Difference between revisions of "Calling Card Dial Plan"
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(New page: When we have Calling Card Group and Cards generated we can create Dial-Plan for this Group. Dial Plan can be treated as set of rules how to handle particular Calling Card Group. You can s...) |
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[[Image:cc_dp1.png]] | [[Image:cc_dp1.png]] | ||
In this image we can see already created Dial Plan for Calling Card Group. | |||
Let's review each field: | |||
* '''Name''' – just for informational purposes | |||
* '''Number length''' – tells IVR how much digits to wait for NUMBER which is asked to be entered | |||
* '''PIN length''' – how many digits for PIN to wait | |||
* '''Ask only PIN''' – as PIN is unique it is sometimes wise to ask only PIN because users can make mistakes and get annoyed entering too much digits | |||
* '''Tell time''' – should IVR tell time after Destination is entered? | |||
* '''Tell balance''' – should IVR tell balance after user enters NUMBER/PIN? | |||
* '''Ask Number/PIN (times)''' – how many times user can try to enter Number/PIN | |||
* '''Ask destination (times)''' – how many times user can try to enter Destination | |||
* '''Assigned DID(s)''' – just for informational purposes to see which DID(s) are assigned to this Dial Plan | |||
Revision as of 08:12, 25 August 2009
When we have Calling Card Group and Cards generated we can create Dial-Plan for this Group.
Dial Plan can be treated as set of rules how to handle particular Calling Card Group. You can set different rules for same Calling Card Group.
This entity (Dial Plan) let's you to have more control over Calling card Groups.
Let's go to SETTINGS – Billing – DIDs – Dial Plans:
In this image we can see already created Dial Plan for Calling Card Group.
Let's review each field:
- Name – just for informational purposes
- Number length – tells IVR how much digits to wait for NUMBER which is asked to be entered
- PIN length – how many digits for PIN to wait
- Ask only PIN – as PIN is unique it is sometimes wise to ask only PIN because users can make mistakes and get annoyed entering too much digits
- Tell time – should IVR tell time after Destination is entered?
- Tell balance – should IVR tell balance after user enters NUMBER/PIN?
- Ask Number/PIN (times) – how many times user can try to enter Number/PIN
- Ask destination (times) – how many times user can try to enter Destination
- Assigned DID(s) – just for informational purposes to see which DID(s) are assigned to this Dial Plan
