Difference between revisions of "Warning balance"
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You can edit '''Warning Balance''' in [[User Details]]. | You can edit '''Warning Balance''' in [[User Details]]. | ||
== From Admin Account == | |||
[[Image:Warning balance user edit.png]] | [[Image:Warning balance user edit.png]] | ||
<br> | |||
Check '''Active''' to activate this function. | Check '''Active''' to activate this function. | ||
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* '''Daily Balance Limit warning''' – Admin will receive an email once a day when User reach Daily Balance limit set in the field (MOR checks it every hour). If Admin increase ''Send email when Balance Limit reaches'' value, he will receive the email once again. | * '''Daily Balance Limit warning''' – Admin will receive an email once a day when User reach Daily Balance limit set in the field (MOR checks it every hour). If Admin increase ''Send email when Balance Limit reaches'' value, he will receive the email once again. | ||
'''IMPORTANT NOTE:''' You need to set ''Daily Balance limit'' for a user first. Default value from ''Daily Balance limit'' is set for ''Send email when Balance Limit reaches''. It is better to set lower value for ''Send email when Balance Limit reaches'' comparing to ''Daily Balance limit'', because ''Send email when Balance Limit reaches'' limit may not be reached, but User will not be able to make calls. | '''IMPORTANT NOTE:''' You need to set ''Daily Balance limit'' for a user first. Default value from ''Daily Balance limit'' is set for ''Send email when Balance Limit reaches''. It is better to set lower value for ''Send email when Balance Limit reaches'' comparing to ''Daily Balance limit'', because ''Send email when Balance Limit reaches'' limit may not be reached, but User will not be able to make calls. | ||
==Other notes | |||
== From Reseller Account == | |||
[[Image:Warning_balance_user_edit_from_reseller.png]] | |||
<br> | |||
Check '''Active''' to activate this function. | |||
Upon activation, the User and Reseller will receive an email when User balance drops lower than the balance set in the fields after: '''Send email when balance drops lower than'''. | |||
Select when to send such an email and for who: | |||
* '''Only once when balance drops lower than''' – email will be sent only one time when balance drops lower than written. | |||
* '''Every day at''' – email will be sent every day at selected time, by users time zone, while balance is lower than written. | |||
Additionally, you can play an audio message whenever the user makes a call if balance drops below setup Warning Balance. | |||
Check '''Play before every call''' and select the audio file to play. | |||
Use this with caution - not many users will like this! | |||
* '''Warning Balance Email''' – This Email is used as a primary email where to send Warning Balance email. If this email is empty '''Email''' in Registration Address section is used. | |||
=Other notes= | |||
*Emails are sent hourly that means that it might take some time for you to receive an email after the balance drops. | *Emails are sent hourly that means that it might take some time for you to receive an email after the balance drops. | ||
Revision as of 18:29, 13 February 2018
Description
This function allows a number of actions to be taken when a user's balance drops lower than the set value.
You can edit Warning Balance in User Details.
From Admin Account
Check Active to activate this function. Upon activation, the User, Admin and Responsible Accountant will receive an email when User balance drops lower than the balance set in the fields after: Send email when balance drops lower than.
Select when to send such an email and for who:
- Only once when balance drops lower than – email will be sent only one time when balance drops lower than written.
- Every day at – email will be sent every day at selected time, by users time zone, while balance is lower than written.
Additionally, you can play an audio message whenever the user makes a call if balance drops below setup Warning Balance.
Check Play before every call and select the audio file to play.
Use this with caution - not many users will like this!
- Warning Balance Email – This Email is used as a primary email where to send Warning Balance email. If this email is empty Email in Registration Address section is used.
- Daily Balance Limit warning – Admin will receive an email once a day when User reach Daily Balance limit set in the field (MOR checks it every hour). If Admin increase Send email when Balance Limit reaches value, he will receive the email once again.
IMPORTANT NOTE: You need to set Daily Balance limit for a user first. Default value from Daily Balance limit is set for Send email when Balance Limit reaches. It is better to set lower value for Send email when Balance Limit reaches comparing to Daily Balance limit, because Send email when Balance Limit reaches limit may not be reached, but User will not be able to make calls.
From Reseller Account
Check Active to activate this function.
Upon activation, the User and Reseller will receive an email when User balance drops lower than the balance set in the fields after: Send email when balance drops lower than.
Select when to send such an email and for who:
- Only once when balance drops lower than – email will be sent only one time when balance drops lower than written.
- Every day at – email will be sent every day at selected time, by users time zone, while balance is lower than written.
Additionally, you can play an audio message whenever the user makes a call if balance drops below setup Warning Balance.
Check Play before every call and select the audio file to play.
Use this with caution - not many users will like this!
- Warning Balance Email – This Email is used as a primary email where to send Warning Balance email. If this email is empty Email in Registration Address section is used.
Other notes
- Emails are sent hourly that means that it might take some time for you to receive an email after the balance drops.
- Function is available from MORx5
