Difference between revisions of "CallerID is not dropped if balance is zero"
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(Created page with '1. Make sure you have the functionality Leave CallerID assigned to Card when balance is empty disabled') |
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1. Make sure you have the functionality [[Calling Card Groups | Leave CallerID assigned to Card when balance is empty ]] disabled | 1. Make sure you have the functionality [[Calling Card Groups | Leave CallerID assigned to Card when balance is empty ]] disabled | ||
2. If it is disabled and the user made a call and balance is zero and the callerID is there, there are a few reasons for this: | |||
* CallerID was not dropped because the user in the same call can use [[Card TopUp | Calling card top up]] to increase their balance on the card | |||
* CallerID will be dropped once the user makes a new call to the system and the system will ask for new PIN | |||
Revision as of 14:39, 6 December 2012
1. Make sure you have the functionality Leave CallerID assigned to Card when balance is empty disabled 2. If it is disabled and the user made a call and balance is zero and the callerID is there, there are a few reasons for this:
- CallerID was not dropped because the user in the same call can use Calling card top up to increase their balance on the card
- CallerID will be dropped once the user makes a new call to the system and the system will ask for new PIN
