Difference between revisions of "Calls are not recorded"
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* If recordings are still failing, check call logs, if you see such similar values: | * If recordings are still failing, check call logs, if you see such similar values: | ||
2011-09-21 16:01:41] NOTICE[1163] app_mor_authentication.c: User's data retrieved: id: 62, lcr_id: 3, balance: -1772.886929, | 2011-09-21 16:01:41] NOTICE[1163] app_mor_authentication.c: User's data retrieved: id: 62, lcr_id: 3, balance: -1772.886929, | ||
frozen_balance: 0.000000, credit: -1.000000, blocked: 0, lcr_order: price, tariff_id: 8, postpaid: 1, day type: WD, exchange rate: | |||
1.000000, ani: 0, tell balance: 0, time: 0, when left: 60s, every: 60s, user currency: ILS, def.curr: ILS, tariff type: | |||
user_wholesale, allow loss calls: 1, cid from dids: 0, cid from did: 972772285205, record: 1, owner: 0, sipchaninfo: 0, allow | |||
duplicate calls: 0, user call limit: 0, device call limit: 0, device active calls: 1, user active calls: 0, is_trunk: 0, | |||
vat_percent: 0.000000, originator_ip: 192.116.76.150, canreinvite: 0, '''record_forced: 0, recording_forced_enabled: 0,''' fake_ring: 0, | |||
save_call_log: 0, warning balance(wb) active: 0, wb value: 0.000000, wb call: 0, wb file id: 0, grace time: 0, | |||
reseller_allow_loss_calls: 0, lang: en, lcr_first_prov_perc: 0.000000, change_failed_code_to: 0, device_max_timeout: 0 | |||
<br><br> | <br><br> | ||
Revision as of 06:34, 23 September 2011
- Check recording log: /var/log/mor/record_file.log
Make sure you have correct Recordings_Folder in /home/mor/config/environment.rb file
On Asterisk server check /var/spool/asterisk/monitor for files
If you do not see them here do:
chmod 777 /var/spool/asterisk/monitor ln -s /var/spool/asterisk/monitor /home/mor/public/recordings cp -u /usr/src/mor/scripts/mor_wav2mp3 /bin/
- Calls should be answered to be recorded.
- Make sure recordings are enabled in user settings or user device settings
- If recordings are still failing, check call logs, if you see such similar values:
2011-09-21 16:01:41] NOTICE[1163] app_mor_authentication.c: User's data retrieved: id: 62, lcr_id: 3, balance: -1772.886929, frozen_balance: 0.000000, credit: -1.000000, blocked: 0, lcr_order: price, tariff_id: 8, postpaid: 1, day type: WD, exchange rate: 1.000000, ani: 0, tell balance: 0, time: 0, when left: 60s, every: 60s, user currency: ILS, def.curr: ILS, tariff type: user_wholesale, allow loss calls: 1, cid from dids: 0, cid from did: 972772285205, record: 1, owner: 0, sipchaninfo: 0, allow duplicate calls: 0, user call limit: 0, device call limit: 0, device active calls: 1, user active calls: 0, is_trunk: 0, vat_percent: 0.000000, originator_ip: 192.116.76.150, canreinvite: 0, record_forced: 0, recording_forced_enabled: 0, fake_ring: 0, save_call_log: 0, warning balance(wb) active: 0, wb value: 0.000000, wb call: 0, wb file id: 0, grace time: 0, reseller_allow_loss_calls: 0, lang: en, lcr_first_prov_perc: 0.000000, change_failed_code_to: 0, device_max_timeout: 0
