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| = Description = | | = Description = |
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| This manual will show how to add simple Greeting in front of any DID. | | This section shows how to add a simple Greeting in front of any DID. When a caller calls the relevant DID, the Greeting will be played and then the call will be routed to the the appropriate action described in DID settings (to Local User, to Calling Card Dial Plan, to ANI/PIN Dial Plan, to Callback Dial Plan, to PBX Function and similar). |
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| It means that when caller calls to some DID at first Greeting will be played and then call will be routed to the the appropriate action described in DID settings (to Local User, to Calling Card Dial Plan, to ANI/PIN Dial Plan, to Callback Dial Plan, to PBX Function and similar).
| | = Setting = |
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| As an example we will show how to add Greeting to the [[Authorization by PIN |ANI/PIN Dial Plan]] (DP) (but this example is valid for any other DID, not only ANI/PIN DP).
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| We have DID: 1111111111 1which points to ANI/PIN DP. That means when caller dials 1111111111 he goes straight to the [[Authorization by PIN |ANI/PIN Authentication]] DP ([[Dial Plans|Dial Plan]]) where system tries to authenticate caller by ANI and/or PIN.
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| So currently we have:
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| Caller -> DID (1111111111) -> ANI/PIN DP
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| We want to add some Greeting so user could hear: "Hello, thank you for calling company X":
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| We need to configure system in the following way:
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| Caller -> DID (1111111111) -> IVR (Greeting) -> Fake DID -> ANI/PIN DP
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| Fake DID is used internally and not visible to anybody, it is used ONLY to forward call from IVR (Greeting) to ANI/PIN DP.
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| We will use fake DID: 111111111100 (added '00' at the end of real DID to mark this DID as fake - just for informational purposes - it does not mean anything else).
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| So we will have:
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| Caller -> DID (1111111111) -> IVR (Greeting) -> Fake DID (111111111100) -> ANI/PIN DP
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| | Go to DID's settings and add sound file which was previously uploaded in '''IVR-Voices''' section: |
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| = Setup =
| | [[File:did_sound_file.png]] |
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| Necessary steps to setup all this:
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| 1. Create ANI/PIN DP
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| 2. Create Fake DID (111111111100) and assign ANI/PIN DP to it
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| 3. Create IVR with Greeting and point it to Fake DID
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| 4. Create DID (1111111111) and assign it to IVR (Greeting)
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| <br><br> | | <br><br> |
| | =See also= |
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| =See also=
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| * [[IVR system]] | | * [[IVR system]] |
| | * [[DID Management]] |
Description
This section shows how to add a simple Greeting in front of any DID. When a caller calls the relevant DID, the Greeting will be played and then the call will be routed to the the appropriate action described in DID settings (to Local User, to Calling Card Dial Plan, to ANI/PIN Dial Plan, to Callback Dial Plan, to PBX Function and similar).
Setting
Go to DID's settings and add sound file which was previously uploaded in IVR-Voices section:
See also
