Difference between revisions of "IVR Greeting for DID"

From Kolmisoft Wiki
Jump to navigationJump to search
 
(13 intermediate revisions by 3 users not shown)
Line 1: Line 1:
This manual will show how to add simple Greeting in front of any DID.
= Description =


It means that when caller calls to some DID at first Greeting will be played and then call will be routed to the the appropriate action described in DID settings (to Local User, to Calling Card Dial Plan, to ANI/PIN Dial Plan, to Callback Dial Plan, to PBX Function and similar).
This section shows how to add a simple Greeting in front of any DID. When a caller calls the relevant DID, the Greeting will be played and then the call will be routed to the the appropriate action described in DID settings (to Local User, to Calling Card Dial Plan, to ANI/PIN Dial Plan, to Callback Dial Plan, to PBX Function and similar).
 
<br><br>
As an example we will show how to add Greeting to the [[Authorization by PIN |ANI/PIN Dial Plan]] (DP) (but this example is valid for any other DID, not only ANI/PIN DP).
= Setting =
 
We have DID: 1111111111 1which points to ANI/PIN DP. That means when caller dials 1111111111 he goes straight to the [[Authorization by PIN |ANI/PIN Authentication]] DP ([[Dial Plans|Dial Plan]]) where system tries to authenticate caller by ANI and/or PIN.
 
So currently we have:
 
Caller -> DID (1111111111) -> ANI/PIN DP
 
We want to add some Greeting so user could hear: "Hello, thank you for calling company X":
 
We need to configure system in the following way:
 
Caller -> DID (1111111111) -> IVR (Greeting) -> Fake DID -> ANI/PIN DP
 
Fake DID is used internally and not visible to anybody, it is used ONLY to forward call from IVR (Greeting) to ANI/PIN DP.
 
We will use fake DID: 111111111100 (added '00' at the end of real DID to mark this DID as fake - just for informational purposes - it does not mean anything else).
 
So we will have:
 
Caller -> DID (1111111111) -> IVR (Greeting) -> Fake DID (111111111100) -> ANI/PIN DP


Go to DID's settings and add sound file which was previously uploaded in '''IVR-Voices''' section:
<br><br>
[[File:did_sound_file.png]]
<br><br>
<br><br>
=See also=
=See also=
* [[IVR system]]
* [[IVR system]]
* [[DID Management]]

Latest revision as of 17:48, 18 March 2013

Description

This section shows how to add a simple Greeting in front of any DID. When a caller calls the relevant DID, the Greeting will be played and then the call will be routed to the the appropriate action described in DID settings (to Local User, to Calling Card Dial Plan, to ANI/PIN Dial Plan, to Callback Dial Plan, to PBX Function and similar).

Setting

Go to DID's settings and add sound file which was previously uploaded in IVR-Voices section:

Did sound file.png

See also

Retrieved from "https://wiki.kolmisoft.com/index.php?title=IVR_Greeting_for_DID&oldid=15097"