Difference between revisions of "Call hangs after 60 seconds"
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= PROBLEM = | = PROBLEM = | ||
Call hangs after 60 seconds | |||
= TROUBLESHOOTING STEPS = | |||
Check SIP trace of call in [[Call Info]] page and find out who first sends BYE packet. | |||
If it is Provider - then contact provider for further investigation; | |||
If it is Originator - then check originating side equipment; | |||
If it is MOR who sends first BYE packets, then MOR call logs needs to be checked on same [[Call Info]] page. | |||
= CAUSE OF THE PROBLEM = | |||
=== Disconnecting call for lack of RTP activity in 61 seconds === | |||
Network problem? | |||
= SOLUTION = | = SOLUTION = | ||
?? | |||
Latest revision as of 20:30, 6 September 2016
PROBLEM
Call hangs after 60 seconds
TROUBLESHOOTING STEPS
Check SIP trace of call in Call Info page and find out who first sends BYE packet.
If it is Provider - then contact provider for further investigation;
If it is Originator - then check originating side equipment;
If it is MOR who sends first BYE packets, then MOR call logs needs to be checked on same Call Info page.
CAUSE OF THE PROBLEM
Disconnecting call for lack of RTP activity in 61 seconds
Network problem?
SOLUTION
??
