What is necessary to troubleshoot MOR system

• Exact specification about the problem:
  • When it happens
  • Upon which conditions
  • Which number is dialed/To which number is dialed
  • Which user/device/provider/did/etc is/are used
  • ETC - as many details as possible
• If problem is with some file - attach file or send it over email
• Complete Asterisk CLI output regarding problematic call (if problem is with dialing)
  • What is Asterisk CLI?

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• System Admin's password to GUI
• SSH root password
• MySQL root or mor password and access to phpmyadmin