Difference between revisions of "Call Shop Addon"

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==Manager==
==Manager==
Manager is a person who works for reseller. He works in Call Shop and does these tasks:
Manager is a person who works for reseller. He works in a Call Shop and does these tasks:


*Takes money from users
*Takes money from users
*Gives change to a user
*Gives change to a user
*Prepares Call Both for user, so he would be able to call
*Prepares a Call Both for a user, so he would be able to call
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==Call booth==
==Call booth==



Revision as of 08:33, 25 August 2010

This addon is available starting from MOR 9


>>>>> THIS ADDON IS STILL IN DEVELOPMENT <<<<<<


What is Call Shop?

A callshop is a business that physically provides phones for the purpose of making long-distance telephone calls.


What is a Call Shop Addon?

It is an additional functionality which allows to have and manage Call Shops for Admin and Resellers.


Typical Call Shop Scenarios


Prepaid

  • Customer visits the call shop.
  • Customer pre-pays the operator for the call.
  • The operator will then activate a phone booth for the customer using billing software.
  • The customer will go to the phone booth and dial the destination number.
  • Billing software will record the call details and the corresponding call charges for future reporting needs.


Postpaid

  • Customer visits the call shop.
  • Customer chooses a vacant phone booth and dials the destination number.
  • Billing software keeps track of each phone booth's call details and the corresponding call charges for invoicing and future reporting needs.
  • When the customer has completed his/her calls, the operator generates an invoice for the customer's calls.


Manager's view

Cs manager view.png


Call Shop Management in Admin's/Reseller's view

Cs config.png

Cs config2.png



Terms

Reseller

Reseller is a Call Shop owner. Reseller can have many Call Shops.

Manager

Manager is a person who works for reseller. He works in a Call Shop and does these tasks:

  • Takes money from users
  • Gives change to a user
  • Prepares a Call Both for a user, so he would be able to call



Call booth

Call booth is a special user in MOR billing system dedicated for use in a Call Shop





How to create a Call Shop?

1. You have to be Logged in as an admin or a reseller

2. Navigate to ADDONS - Call Shop:

Call shop path.png

3. Select the marked icon:

Call shop new.png

4. Fill the required fields and press "Create" button:

Name - the name for Call Shop

Manager's interface language - this will be the default language for Call Shop manager (the person who will accept payments, enables call booths, etc.)

Invoice details (as seen in the invoice header) - the information you will enter here will be displayed in the invoice

Call shop new edit.png

5. Now you have to assign some call boths, select the marked icon to do that:

Call shop assing call booths.png

6. Select a required user from dropdown box (marked with number 1) and press a marked button (marked with number 2):

Call shop assign call booth.png

Very important! You have to dedicate user's for call shop booths, that means you must not use these users anywhere else in MOR.

In this way add as many users as you need.

When there is no manager assigned in Call Shop when adding new call booth you will be offered to mark it as a manager. Please do so. If you skip this step you can mark a booth as a manager by pressing a marked icon:

Call shop change user type.png

Now you can see, that user's type was changed to manager and you can see a new icon: "Login as manager". You can use this icon to quickly access the manager's view to help him solve problems.



Call shop manger was assigned.png



P.S. The manager has his own way to access his manager view. It will be covered shortly in this manual





How can manager access his management interface?

1. The manager has to enter the server address in his browser (the same way as you access MOR gui). Most commonly it would look like this: http://www.example.com/billing or http://x.x.x.x/billing, where x.x.x.x is an IP address.

2. In open window the manager has to enter his Login and Password:

Login.png

3. If Login and Password is correct the manager is redirected straight to his manager interface:

Call shop manger index.png

To be continued..

See Also

MOR Addons