Difference between revisions of "Realtime Stats"
From Kolmisoft Wiki
Jump to navigationJump to search
(New page: Realtime is used in Call Center in big screen on the wall to show agents their current performance during work-day. You can find Realtime in '''STATISTICS – Various – Realtime''': P...) |
|||
| (2 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
Realtime is used in Call Center | Realtime is used on big screens in Call Center walls [[Image:Example.jpg]] to show agents their current performance during the working day. | ||
You can find Realtime in '''STATISTICS – Various – Realtime''': | You can find Realtime in '''STATISTICS – Various – Realtime''': | ||
Click the [[Image:icon_calls.png]] '''Most called users''' icon. | |||
Realtime window updates every 60 seconds. In it you see all users with their stats: | The Realtime window updates every 60 seconds. In it, you see all users with their stats: | ||
[[Image:realtime_stats.png]] | [[Image:realtime_stats.png]] | ||
| Line 13: | Line 13: | ||
=== How to view user's stats in Realtime Stats === | === How to view user's stats in Realtime Stats === | ||
* Add user to | * Add the user to a Group. | ||
* Go to: '''MANAGEMENT - <Group Name> - Member Stats''' | * Go to: '''MANAGEMENT - <Group Name> - Member Stats'''. | ||
* Check Show in '''Realtime Stats''' | * Check '''Show''' in '''Realtime Stats'''. | ||
| Line 21: | Line 21: | ||
=== Realtime Stats Usage === | === Realtime Stats Usage === | ||
This window can be shown on big LCD screen for Call Center agents to check their performance as seen in photo | This window can be shown on a big LCD screen for Call Center agents to check their performance, as seen in this photo from a Call Center in Lithuania: | ||
[[Image:realtime_stats_tv.png]] | [[Image:realtime_stats_tv.png]] | ||
Latest revision as of 07:16, 23 May 2010
Realtime is used on big screens in Call Center walls File:Example.jpg to show agents their current performance during the working day.
You can find Realtime in STATISTICS – Various – Realtime:
Click the 
Most called users icon.
The Realtime window updates every 60 seconds. In it, you see all users with their stats:
How to view user's stats in Realtime Stats
- Add the user to a Group.
- Go to: MANAGEMENT - <Group Name> - Member Stats.
- Check Show in Realtime Stats.
Realtime Stats Usage
This window can be shown on a big LCD screen for Call Center agents to check their performance, as seen in this photo from a Call Center in Lithuania:
