Difference between revisions of "Recordings Addon"
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It is possible to record selected users' calls for monitoring purposes. | It is possible to record selected users' calls for monitoring purposes. | ||
In order to use Recording you have to | In order to use Recording, you have to set up which users' calls you want to record. | ||
Go to '''SETTINGS – Users – Recordings''' and you will see | Go to '''SETTINGS – Users – Recordings''' and you will see this window: | ||
[[Image:recordings1.png]] | [[Image:recordings1.png]] | ||
Here you can check Record? field for the users you want to record | Here you can check the Record? field for the users you want to record. Click Change at the bottom for the changes to take effect. | ||
You can view/listen/download/delete these recorded calls by selecting Show in the Recordings window. You will see something like this: | You can view/listen/download/delete these recorded calls by selecting Show in the Recordings window. You will see something like this: | ||
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== Limitations == | == Limitations == | ||
* Currently it is not possible to record calls for device | * Currently it is not possible to record calls for a device that is accessed from IVR. If a call goes like this: IVR -> Device, and the device has the option to record calls for this device, these calls will not be recorded. | ||
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= [[Recordings Addon]] = | = [[Recordings Addon]] = | ||
To extend Recordings functionality [[Recordings Addon]] is available. It allows more advanced functions with recordings. | To extend Recordings functionality, a [[Recordings Addon]] is available. It allows more advanced functions with recordings. | ||
Revision as of 23:07, 16 May 2010
It is possible to record selected users' calls for monitoring purposes.
In order to use Recording, you have to set up which users' calls you want to record.
Go to SETTINGS – Users – Recordings and you will see this window:
Here you can check the Record? field for the users you want to record. Click Change at the bottom for the changes to take effect.
You can view/listen/download/delete these recorded calls by selecting Show in the Recordings window. You will see something like this:
Sound format
Recordings are saved into mp3 format. 1mb can save around 4min of recordings.
Limitations
- Currently it is not possible to record calls for a device that is accessed from IVR. If a call goes like this: IVR -> Device, and the device has the option to record calls for this device, these calls will not be recorded.
Recordings Addon
To extend Recordings functionality, a Recordings Addon is available. It allows more advanced functions with recordings.
See also:
