Difference between revisions of "Basic and OLD Call Shop functionality"

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# A new person comes to your callshop and wants to call.
# A new person comes to your callshop and wants to call.
# You select "free user" in the Call Shop management window and press the button “Login” (5) allowing calls from this Call Booth.
# You select "free user" in the Call Shop management window and click the “Login” button (5), allowing calls from this Call Booth.
# The person goes to this Call Booth which represents a user on the management interface and starts calling.
# The person goes to this Call Booth, which represents a user on the management interface, and starts calling.
# When he finishes, he comes back to you (the manager).
# When he finishes, he comes back to you (the manager).
# You press Login time (3) for this user and you get a list with all the user's calls.
# You click Login time (3) for this user and you get a list with all the user's calls.
# You can get a PDF report for the user's calls, print it and give it to the user.
# You can get a PDF report for the user's calls, print it and give it to the user.
# The user pays for the calls.
# The user pays for the calls.
# You press “Logout” (5) for his Phone Booth, ending this session.
# You click “Logout” (5) for his Phone Booth, ending this session.




When you press on Login time (3):
When you click on Login time (3):


[[Image:callshop12.png]]
[[Image:callshop12.png]]




you will get call list from this login time till the current moment:
you will get a call list from this login time till the current moment:


[[Image:callshop13.png]]
[[Image:callshop13.png]]




Here you can press on Export to PDF to get the same result in PDF format:
Here you can click on Export to PDF to get the same result in PDF format:


[[Image:callshop14.png]]
[[Image:callshop14.png]]




When you press on “Logins” (7), you will get the Logins window:
When you click on “Logins” (7), you will get the Logins window:


[[Image:callshop15.png]]
[[Image:callshop15.png]]

Revision as of 13:28, 16 May 2010

Definition

MOR is not used in Call Shops very often but has some BASIC Call Shop functionality, which is described here.

The main idea is to have several Phone Booths (we will call them "Users‟) which are allowed to dial out. Subsequently they are billed for the calls they have made.

Setup

First of all we need to create a new Group for Call Shop.

Select SETTINGS – Groups – New group.

Callshop1.png


Enter a name for the Call Shop (“CallShop” in the example) and select Type as “callshop”. Click Create.

Callshop2.png


Now we have a group which will be used for Call Shop. We need to add some members to this group.

A member is a User in MOR terms. Let's add them.

Click on Members for the CallShop group:

Callshop3.png


Each group can have different types of members. A member can be “Manager” and “User”. The Manager will manage the group. A Group can have several managers.

Let's add Manager for our Call Shop. Usually this will be “System Admin”.

Make sure in the selection list Add new member that “admin – System Admin” is selected and click the Add member button:

Callshop4.png


When a new member is added, its type is "User‟. Let's change it to "Manager‟.

Click on Change type for our only user:

Callshop5.png


Now we have a manager for our group:

Callshop6.png


Also, instantly we have new controls for the CallShop’ group under MANAGEMENT, because we are logged in as "System Admin‟.

Callshop7.png


Now we need some users for full Call Shop functionality. These users will do the actual calling.

We add them in same way as our manager, but we leave their type as "user‟:

Callshop8.png


And second:

Callshop9.png


Now we have three members - one manager and two users:

Callshop10.png


The setup is complete. If users have the correct setup (devices, tariffs, LCRs, etc) and they can dial out, then we can start using our Call Shop.


Operation

Now we go to MANAGEMENT – Groups – CallShop and we see our main Call Shop management window:

Callshop11.png


  1. Here you can select the period you want to check. It's saved in your browser's memory and if you go to other pages, you will have this period selected automatically.
  2. Calls/Duration are for the selected period.
  3. Login shows the last login time of the user. If it's empty, the user is not logged in and can't call. If you click on login time, you will get a detailed list from that login time till the current moment.
  4. Login duration – for how long the user has been logged in.
  5. Here are controls which lets you login/logout the user, and at the same time allow him to call or disallow him from calling.
  6. By clicking on this link, you will get a detailed list of calls in the selected period.
  7. Here you will get list of logins in the selected period, grouped by days.


The main procedure is as follows:

  1. A new person comes to your callshop and wants to call.
  2. You select "free user" in the Call Shop management window and click the “Login” button (5), allowing calls from this Call Booth.
  3. The person goes to this Call Booth, which represents a user on the management interface, and starts calling.
  4. When he finishes, he comes back to you (the manager).
  5. You click Login time (3) for this user and you get a list with all the user's calls.
  6. You can get a PDF report for the user's calls, print it and give it to the user.
  7. The user pays for the calls.
  8. You click “Logout” (5) for his Phone Booth, ending this session.


When you click on Login time (3):

Callshop12.png


you will get a call list from this login time till the current moment:

Callshop13.png


Here you can click on Export to PDF to get the same result in PDF format:

Callshop14.png


When you click on “Logins” (7), you will get the Logins window:

Callshop15.png


Here you will find a graphical representation and all login sessions, with the ability to get a call list for all of them.