Difference between revisions of "Balance troubleshooting"
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Guide how to troubleshoot balance. | Guide how to troubleshoot balance. | ||
= Data collection = | |||
# Write down current user balance, type(postpaid/prepaid) | # Write down current user balance, type(postpaid/prepaid) | ||
| Line 6: | Line 8: | ||
# Check if user has any Subscriptions | # Check if user has any Subscriptions | ||
# Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible | # Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible | ||
= Data analysis = | |||
... | |||
Revision as of 14:39, 15 September 2009
Guide how to troubleshoot balance.
Data collection
- Write down current user balance, type(postpaid/prepaid)
- Write down all payments user made
- Check actions for this user to check how his balance was changed in GUI
- Check if user has any Subscriptions
- Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible
Data analysis
...
