Difference between revisions of "Realtime Stats"
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(New page: Realtime is used in Call Center in big screen on the wall to show agents their current performance during work-day. You can find Realtime in '''STATISTICS – Various – Realtime''': P...) |
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Revision as of 19:29, 24 August 2009
Realtime is used in Call Center in big screen on the wall to show agents their current performance during work-day.
You can find Realtime in STATISTICS – Various – Realtime:
Press on 
Most called users
Realtime window updates every 60 seconds. In it you see all users with their stats:
How to view user's stats in Realtime Stats
- Add user to some Group
- Go to: MANAGEMENT - <Group Name> - Member Stats
- Check Show in Realtime Stats
Realtime Stats Usage
This window can be shown on big LCD screen for Call Center agents to check their performance as seen in photo in one Call Center in Lithuania:
