Basic and OLD Call Shop functionality

Definition

MOR is not used in Call Shops very often but has some _BASIC_ Call Shop functionality which will be described here.

The main idea is to have several Phone Booths (we will call them „Users‟) which are allowed to dial out. After that they get billed for the calls they made.

Setup

First of all we need to create new Group for Call Shop.

Select SETTINGS – Groups – New group

Enter name for Call Shop (“CallShop” in example) and select Type as “callshop”. Press Create.

Now we have group which will be use for Call Shop. We need to add some members to this group.

Member is User in MOR terms. Lets add them.

Press on Members for the CallShop group:

Each group can have different types of members. Member can be “Manager” and “User”. Manager will manage the group. Group can have several managers.

Lets add manager for our Call Shop. Usually that will be “System Admin”.

Make sure in selection list Add new member “admin – System Admin” is selected and press Add member button:

When new member is added, its type is „user‟, lets change it to „manager‟

Press on Change type for our only user:

Now we have manager for our group:

Also instantly we have new controls for the „CallShop’ group under MANAGEMENT, because we are logged in as „System Admin‟

Now we need some users for full Call Shop functionality. These users will do actual calling.

We add them same way as our manager but we leave their type as „user‟:

And second:

Now we have 3 members: 1 manager and 2 users:

The setup is complete. If users have correct setup (devices, tariffs, LCRs, etc) and they can dialout, then we can start using our Call Shop.

Operation

Now we go to MANAGEMENT – Groups – CallShop and we see our main Call Shop management window:

1. Here you can select the period you want to check. Its saved in your browsers' memory and if you go to other pages, you will have this period selected automatically.
2. Calls/Duration are for the selected period.
3. Login shows last login time of the user. If its empty – that means user is not logged in and he can't call. If you press on login time, you will get detailed list for that login time till current moment.
4. Login duration – how long user is logged in.
5. Here are controls which lets you to login/logout user, at the same time to allow him to call or disallow him to call.
6. By pressing on this link you will get detailed list of calls in selected period.
7. Here you will get list of logins in selected period grouped by days.

The main procedure is as following:

1. New person comes to your callshop and wants to call.
2. You select free user in Call Shop management window and press on button “Login” (5) allowing calls from this Call Booth.
3. Person goes to this Call Booth which represents some user on management interface and starts calling.
4. When he finishes he comes back to you (manager).
5. You press on Login time (3) for this user and you get a list with all user‟s calls.
6. You can get PDF report for user‟s calls, print it and give it to user.
7. User pays for the calls.
8. You press “Logout” (5) for his Phone Booth ending this session.

When you press on Login time (3):

you will get call list from this login time till current moment:

Here you can press on Export to PDF to get same result in PDF format:

When you press on “Logins” (7) you will get Logins window:

Here you will find graphical representation and all logins – sessions with ability to get call list for all of them.