Auto-Dialer Addon

Auto-Dialer addon lets you call an array of numbers automatically and when answered plays back a prerecorded message to the receiving end of the call.

It can be used in telemarketing.

Screenshot

Settings

Workflow

Each 5 minutes cron job is activated to check if any campaigns are activated.

If there are some active campaigns, script creates call files for the future.

It puts calls in time period in equal time periods, to load balance the work for Asterisk.

E.g. if you have 10 calls to make, script will execute them in 6s intervals to start all calls in 1 min time.

Variables in /var/lib/asterisk/agi-bin/mor.conf:

calls_one_time - How many calls to distribute in cron_interval - (PLEASE NOTE, this value is not for simultaneous calls! it has very different meaning which is explained below)

cron_interval - What is the interval of time in minutes in which we should 'put' calls

Example:

calls_one_time = 10
cron_interval = 1

That means that in 1 minute script will put 10 calls. So each call will be executed in 6s interval:

1st call: 0s
2nd call: 6s
3rd call: 12s
....
9th call: 54s
10th call: 60s

Forward to IVR

Starting from MOR 0.8 version it is possible to forward answered call to some IVR.

It can be used to connect to some real person and give more choice to the callee.

For example it is possible to play advertisement and tell user to press '1' to talk with real person about this advertisement or similar.

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NOTE: Auto-Dialer is not the tool to generate a lot of calls simultaneously. Auto-Dialer distributes calls to different destinations in the time frame to minimize load on Asterisk.