200 MOR can't determine who is calling

 SYSTEM ERROR. CODE 200. System cannot determine who is calling. 
The IP from which call comes is not entered in the system or entered incorrectly. 
Some other fields in configuration can be missing also. 
Please consult online manual at wiki.kolmisoft.com

Provider/Device is not authenticated.

• Check settings for Provider/Device
• For provider - make sure hostname and IP address have correct values.
  • Both these fields should be filled
  • If hostname is not assigned, then it should have IP address - same value as IP address field
• Check port setting.
  • Maybe call is coming not through default SIP port 5060, but from 5061? Check it!
  • Port is SOURCE port, that means FROM which port call is coming, NOT TO which port is coming.
• If you are using H323 in file h323.conf add UserByAlias=no
• If you are using ZAP/H323 provider - you could forget about accountcode=X setting (More info)

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Main reason

You forget to describe IP in MOR from which call comes.

Example:

[Dec 17 08:37:42] WARNING[21726]: app_mor.c:3557 mor_get_user_by_acc: User not found by accountcode:
[Dec 17 08:37:42] ERROR[21726]: app_mor.c:667 mor_authorize: MOR can't determine who is calling. Make sure accountcode is set for caller (Provider or Device).
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:692 mor_authorize: Caller type: Local
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:706 mor_authorize: Localized destination: 5143161536
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3872 process_sipchaninfo: ============== SIPCHANINFO ===============
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3897 process_sipchaninfo: Peer IP: 64.34.135.88
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3898 process_sipchaninfo: Source IP: 64.34.135.88
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3899 process_sipchaninfo: From: sip:7052058393@64.34.164.254
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3900 process_sipchaninfo: Contact: sip:7052058393@64.34.164.254
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3901 process_sipchaninfo: Useragent: Voice Network Inc 1b
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3902 process_sipchaninfo: Peername:
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3903 process_sipchaninfo: T38Passthrough: 0
[Dec 17 08:37:42] NOTICE[21726]: app_mor.c:3907 process_sipchaninfo: ==========================================

That means that MOR does not know about IP 64.34.135.88.

SOLUTION: assign this IP to some Provider (or Device) in MOR.

Most common reason why people get this error

The reason is, that very often MOR administrators forget about Trustrpid, Sendrpid, Insecure: port/invite options in device settings window. They must match incoming call settings. The image below shows usually correct settings.

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See also:

• Hangupcause Codes