MOR PRO v0.5 documentation

These are notes which should be in MOR PRO v0.5 Manual.

Several IPs from Provider

If your provider providers different IP/PORT for Incomming calls - you should create such device with these settings in /etc/asterisk/sip.conf (for SIP).

zap prefix change for Asterisk

/etc/asterisk/mor.conf

zap technology change

zap_change = lvx

change lvx to anything you want zap should be changed when dialing zap device. This feature let's user use other technology apart from Zap.

Subscriptions

NOTE: service is billed from Activation Start till Activation End. And from invoice period start till end. Time period which fits in both previous periods is actual period which will be billed.

Troubleshooting Invoice

If trying to open PDF invoice you get error - make sure your logo PNG file is without ALPHA layer - that means without transparency layer.

CDR import

On step 2 you can see necessary fields to select. They are marked by *(star). You can select to enter Date/Time in one line OR Date AND Time in separate lines. Without selecting at least one field marked by * you will not be able to continue import process.

Admin email on user registration

If you set every setting to send email to admin when new user registers but no email arrives - check if you have email set for admin user.

Registration to provider

Add register +>…. line in [globals] section. If you add it to the end of file - it will not be active. To check if registration is active - execute sip show registry or iax2 show registry in Asterisk CLI.

If IP of your device can change - then you need to register. You don't need to register when you know static IP's of your devices.

Email variables

Email variables

Destinations from CSV file to Destination Groups

When you import some csv file and new Destinations are created they do not belong to any Destination Group. In order Call Tracing, Invoice generation and Dialing to work properly - you need to add these Destinations to appropriate Destination Groups.

Otherwise:

1. Call can be dropped
2. Detailed invoice will have errors
3. Call Tracing will report bad call (when it is good)

Extension interval

If you want to change interval in which extensions are selected do following steps.

Find file /home/mor/app/controllers/application.rb

Make backup of this file!

Find line with:

for i in 104..9999

and change it to something you want.

Restart Apache.

This can be changed in GUI in 0.6 version: SETTINGS - Setup - Settings - Various - Device range MIN/MAX

IP Authentication for Provider/Device

Press to check IP Authentication in Provider's/Device's setting window to use IP to authenticate them.

username and secret are not used in IP Authentication.

Make sure you put correct Hostname/IP adress for Provider/Device!

How LCR works

Example:

• We have 2 providers A and B.
• Dialed destination is 921XXXXXXXXXX
• Provider A has such rates for prefixes(destinations):
  • 92 rate 0.1
  • No other destination starts with 92
• Provider B has such rates for prefixes:
  • 92 rate 0.05
  • 921 rate 0.2

So LCR in MOR will group this providers in following order:

1. Provider A with rate 0.1 (92)
2. Provider B with rate 0.2 (921)

It first dials through Provider A, if call fails, Provider B will be used to send the call.

If call is ANSWERED, BUSY or there's NO ANSWER - then call ends. And Provider B is not used.

It is used ONLY when call fails - CONGESTION.

Port

Port in Device's settings is SOURCE port, that means FROM which port call is coming, NOT TO which port is going.

Sell minutes to only one country

If you want to sell traffic to only 1 country (or several) create tariff for user which has rates for these destinations only.

How do I change admin password

• Login as admin
• Go to SETTINGS - Users
• Press on Edit for System Administrator
• Enter new password
• Press Change

How to view user's stats in Realtime Stats

• Add user to some Group
• Go to: MANAGEMENT - <Group Name> - Member Stats
• Check Show in Realtime Stats

Realtime Stats Usage

This window can be shown on big LCD screen for Call Center agents to check their performance as seen in photo on one Call Center in Lithuania:

How to create Zap/H323 providers

Zap and H323 does not have Realtime support in Asterisk. In order to configure them you should do following steps: 

1. Create provider in GUI
2. Write down just created provider's device accountcode which can be found in provider's edit window in Device ID: field.
3. In zapata.conf or h323.conf (ooh323.conf or similar) file look for context field. As example (in zapata.conf):

;Sangoma A101 port 1 [slot:2 bus:2 span: 1]
switchtype=euroisdn
context=from_pstn
group=0
signalling=pri_cpe
channel => 1-15
channel => 17-31

NOTE: context=from_pstn

4. In extensions.conf

[from_pstn]
exten => _X.,1,Set(CDR(ACCOUNTCODE)=X)
exten => _X.,2,Goto(mor,${EXTEN},1)

Where X(variable) is Device ID from Provider's settings, example:

Here X == 1. (It is example! In your configuration X will have other value!)

NOTE: [from-pstn] is same context as in zapata.conf

5. Add accountcode = X to just created provider (peer/friend) in .conf file where X is the Device ID created in GUI
6. Reload Asterisk and you are ready to go!

H323 connection configuration example

Example configuration for 2 H323 gateways: MERA and QUINTUM

/etc/asterisk/h323.conf

[global]
userbyalias=no

[mera]
type=friend
host=23.45.67.89
fastStart=no
context=from_mera

[quintum]
type=friend
host=192.168.10.5
fastStart=no
context=from_quintum

/etc/asterisk/extensions.conf

[from_mera]
exten => _X.,1,Set(CDR(ACCOUNTCODE)=X)
exten => _X.,2,Goto(mor,${EXTEN},1)

[from_quintum]
exten => _X.,1,Set(CDR(ACCOUNTCODE)=Y)
exten => _X.,2,Goto(mor,${EXTEN},1)

Note accountcodes X and Y - they should be equal to devices ID in MOR GUI to tie this configuration with MOR.

Troubleshooting

If you hear "Congratulation from asterisk ...." message that means you forget to set context = mor in zapata.conf or h323.conf file for your provider.

Provider Rules examples

Example 1

• If calling to USA/Canada, Provider accepts number in format: 1+number
• If calling INTERNATIONAL number (everything else except USA/Canada), Provider accepts number in format: 011 + E164 format number (country code + number)

In Provider Rules should be such rules:

Explanation:

• It is IMPORTANT to remember that number from MOR to Provider Rules (pior going to Provider) comes in E164 format
• Rules are grouped by LENGTH of CUT field - it is important!
• Let's say user dials 123456789012. Number length is 12 (12 digits). So both rules apply. But USA/Canada Specific rule has higher priority, because CUT field LENGTH is 1 (1 digit) and in Int.prefix it is empty (0 digits). So USA/Canada Specific rule will be applied.
• When any other number comes, starting not from 1, e.g. 23456789012, only Int.Prefix rule is applied. Because number does not starts with '1' as described in USA/Canada Specific rule.

ANI - Automatic Number Identification

ANI is action which is used to authenticate who is calling by CallerID.

When call comes into MOR, CallerID is checked with all available CLI's in DB. If match is found - call is authorized and assigned to the device which CLI is matched against CallerID of the call.

What is the difference between CallerID and CLI

CallerID is for outgoing calls, CLI are for incoming calls when call comes over Trunk/Provider with ANI.