Difference between revisions of "Warning balance"
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'' | = Description= | ||
This function allows a number of actions to be taken when a user's balance drops lower than the set value. | |||
You can edit '''Warning Balance''' in [[User Details]]. | |||
<br><br> | <br><br> | ||
= | == From Admin Account == | ||
[[Image:Warning balance user edit.png]] | |||
<br> | |||
Check '''Active''' to activate this function. | |||
<!---Admin and Accountant are able to get warning emails from MOR X5---> | |||
Upon activation, the User, Admin, and Responsible Accountant will receive an email when the User balance drops lower than the balance set in the fields after: '''Send email when balance drops lower than'''. | |||
Select when to send such an email and for whom: | |||
* '''Only once when balance drops lower than''' – email will be sent only one time when balance drops lower than defined value. | |||
* '''Every day at''' – an email will be sent every day at a selected time (in user's time zone) while the balance is lower than defined value. | |||
Additionally, you can play an audio message whenever the user makes a call if the balance drops below the setup Warning Balance. | |||
Check '''Play before every call''' and select the audio file to play. | |||
'''Play when balance drops lower than''' lets to set the balance limit for the above option. | |||
Use this with caution - not many users will like this! | |||
This | * '''Warning Balance Email''' – This Email is used as a primary email to send the Warning Balance email. If this email is empty '''Email''' in the Registration Address section is used. | ||
<br><br> | |||
== From Reseller Account == | |||
[[Image: | [[Image:Warning_balance_user_edit_from_reseller.png]] | ||
<br> | |||
Check '''Active''' to activate this function. | Check '''Active''' to activate this function. | ||
Upon activation, the | Upon activation, the User and Reseller will receive an email when the User's balance drops lower than the balance set in the fields after: '''Send email when balance drops lower than'''. | ||
Select when to send such an email: | Select when to send such an email and for whom: | ||
* '''Only once when balance drops lower than'''. | * '''Only once when balance drops lower than''' – email will be sent only one time when balance drops lower than defined value. | ||
* '''Every day at''' | * '''Every day at''' – email will be sent every day at a selected time (in user's time zone), while the balance is lower than defined value. | ||
Additionally, you can play an audio message whenever the user makes a call. | Additionally, you can play an audio message whenever the user makes a call if the balance drops below the setup Warning Balance. | ||
Check '''Play before every call''' and select the audio file to play. | Check '''Play before every call''' and select the audio file to play. | ||
Use this with caution - not many users will like this! | Use this with caution - not many users will like this! | ||
* '''Warning Balance Email''' – This Email is used as a primary email to send the Warning Balance email. If this email is empty '''Email''' in the Registration Address section is used. | |||
<br><br> | <br><br> | ||
=Other notes= | |||
*Emails are sent hourly that means that it might take some time for you to receive an email after the balance drops. | |||
<br><br> | |||
= See also = | = See also = | ||
* [[User Details]] | * [[User Details]] | ||
Latest revision as of 11:26, 16 January 2026
Description
This function allows a number of actions to be taken when a user's balance drops lower than the set value.
You can edit Warning Balance in User Details.
From Admin Account
Check Active to activate this function. Upon activation, the User, Admin, and Responsible Accountant will receive an email when the User balance drops lower than the balance set in the fields after: Send email when balance drops lower than.
Select when to send such an email and for whom:
- Only once when balance drops lower than – email will be sent only one time when balance drops lower than defined value.
- Every day at – an email will be sent every day at a selected time (in user's time zone) while the balance is lower than defined value.
Additionally, you can play an audio message whenever the user makes a call if the balance drops below the setup Warning Balance.
Check Play before every call and select the audio file to play.
Play when balance drops lower than lets to set the balance limit for the above option.
Use this with caution - not many users will like this!
- Warning Balance Email – This Email is used as a primary email to send the Warning Balance email. If this email is empty Email in the Registration Address section is used.
From Reseller Account
Check Active to activate this function.
Upon activation, the User and Reseller will receive an email when the User's balance drops lower than the balance set in the fields after: Send email when balance drops lower than.
Select when to send such an email and for whom:
- Only once when balance drops lower than – email will be sent only one time when balance drops lower than defined value.
- Every day at – email will be sent every day at a selected time (in user's time zone), while the balance is lower than defined value.
Additionally, you can play an audio message whenever the user makes a call if the balance drops below the setup Warning Balance.
Check Play before every call and select the audio file to play.
Use this with caution - not many users will like this!
- Warning Balance Email – This Email is used as a primary email to send the Warning Balance email. If this email is empty Email in the Registration Address section is used.
Other notes
- Emails are sent hourly that means that it might take some time for you to receive an email after the balance drops.
