Difference between revisions of "3CX registration fails"
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Registration from 3CX to MOR fails with | Registration from 3CX to MOR fails with similar errors: | ||
Registration at TEL_0322211033 has failed. Destination (sip:11.22.33.44:5060;transport=TCP;lr) is not reachable, DNS error resolving FQDN, or service is not available. | Registration at TEL_0322211033 has failed. Destination (sip :11.22.33.44:5060;transport=TCP;lr) is not reachable, DNS error resolving FQDN, or service is not available. | ||
[CM504005]: Registration failed for: Lc:10000(@MOR[<sip :10000@trunk.sip.services:5060/UDP>]); Cause: Cause: 408 Request Timeout/REGISTER from local | |||
[CM504005]: Registration failed for: Lc:10000(@MOR[<sip :10000@trunk.sip.services:5060/TCP>]); Cause: Cause: 503 Transport failure: no transports left to try/REGISTER from local | |||
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PCAP shows that 3CX sends a '''REGISTER''' packet, MOR sends '''401 Unauthorized''' back to 3CX, and 3CX sends the same '''REGISTER''' packet to MOR without the appropriate SIP Authentication header. | PCAP shows that 3CX sends a '''REGISTER''' packet, MOR sends '''401 Unauthorized''' back to 3CX, and 3CX sends the same '''REGISTER''' packet to MOR without the appropriate SIP Authentication header. | ||
Latest revision as of 07:19, 25 January 2023
Registration from 3CX to MOR fails with similar errors:
Registration at TEL_0322211033 has failed. Destination (sip :11.22.33.44:5060;transport=TCP;lr) is not reachable, DNS error resolving FQDN, or service is not available.
[CM504005]: Registration failed for: Lc:10000(@MOR[<sip :10000@trunk.sip.services:5060/UDP>]); Cause: Cause: 408 Request Timeout/REGISTER from local
[CM504005]: Registration failed for: Lc:10000(@MOR[<sip :10000@trunk.sip.services:5060/TCP>]); Cause: Cause: 503 Transport failure: no transports left to try/REGISTER from local
PCAP shows that 3CX sends a REGISTER packet, MOR sends 401 Unauthorized back to 3CX, and 3CX sends the same REGISTER packet to MOR without the appropriate SIP Authentication header.
That means that MOR's IP address is blocked on 3CX for some reason, 3CX does not receive 401 Unauthorized and tries to register again from the start.
The solution to enter MOR's IP address into the Whitelist on 3CX as described here: https://www.3cx.com/docs/allow-deny-ip-addresses
