Difference between revisions of "Client not receiving incoming calls"
From Kolmisoft Wiki
Jump to navigationJump to search
| (4 intermediate revisions by the same user not shown) | |||
| Line 5: | Line 5: | ||
2. Open Call Info for the problematic call | 2. Open Call Info for the problematic call | ||
* Please check the hangup cause. If it has code 20, which means that the device is unavailable (not registered). Asterisk log usually shows: WARNING Unable to create channel of type 'SIP' (cause 20 - Subscriber absent) | |||
3. Retrieve PCAP | 3. Retrieve PCAP | ||
* Check if INVITE was sent to the correct IP:PORT | |||
4. Check Asterisk CLI for errors: | |||
=== __sip_xmit returned -2: No such file or directory === | |||
If the device is TCP - make registration every 60s, could be problem with port expiring | |||
Make sure nat=yes, is not used, change to nat=force_rport,comedia | |||
<br><br> | <br><br> | ||
==See also== | ==See also== | ||
* [[Cause No. 20 - subscriber absent]] | * [[Cause No. 20 - subscriber absent]] | ||
* [[I have a problem with Registration]] | * [[I have a problem with Registration]] | ||
Latest revision as of 08:36, 5 September 2022
Steps to troubleshoot:
1. Check if the device is registered to the system, fix if no
2. Open Call Info for the problematic call
- Please check the hangup cause. If it has code 20, which means that the device is unavailable (not registered). Asterisk log usually shows: WARNING Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)
3. Retrieve PCAP
- Check if INVITE was sent to the correct IP:PORT
4. Check Asterisk CLI for errors:
__sip_xmit returned -2: No such file or directory
If the device is TCP - make registration every 60s, could be problem with port expiring
Make sure nat=yes, is not used, change to nat=force_rport,comedia
