Difference between revisions of "Client not receiving incoming calls"
From Kolmisoft Wiki
Jump to navigationJump to search
| Line 5: | Line 5: | ||
2. Open Call Info for the problematic call | 2. Open Call Info for the problematic call | ||
* Please check the hangup cause. If it has code 20, which means that the device is unavailable (not registered). Asterisk log usually shows: WARNING Unable to create channel of type 'SIP' (cause 20 - Subscriber absent) | |||
3. Retrieve PCAP | 3. Retrieve PCAP | ||
* Check if INVITE was sent to the correct IP:PORT | |||
Revision as of 10:58, 2 September 2022
Steps to troubleshoot:
1. Check if the device is registered to the system, fix if no
2. Open Call Info for the problematic call
- Please check the hangup cause. If it has code 20, which means that the device is unavailable (not registered). Asterisk log usually shows: WARNING Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)
3. Retrieve PCAP
- Check if INVITE was sent to the correct IP:PORT
